FAQs
1. What services do you offer?
Kevlts offers local and international delivery, along with Personal Shopping for selected
sold-out products featured on our website.
2. What is Personal Shopping?
Personal Shopping is available for products previously listed on the Kevlts website that are
currently sold out. Our team will check availability and confirm pricing and delivery timelines
before processing your order.
3. Can I request products that are not listed on the website?
No. Personal Shopping is only available for products that have been listed on the Kevlts
website.
4. How long does delivery take?
Delivery times vary depending on the selected service and destination. Estimated delivery
timelines are displayed before order confirmation.
5. Do you ship internationally?
Yes. Kevlts offers delivery across selected GCC and international destinations.
6. What payment methods are available?
Available payment methods may vary depending on the delivery destination and service
selected.
7. Can I track my order?
yes. Tracking information is shared once your order has been dispatched.
8. Can I modify or cancel my order?
Orders can only be modified or cancelled before confirmation. Once processing begins,
changes may no longer be possible.
9. Are returns accepted?
Yes. Eligible products may be returned according to our Returns & Refunds Policy.
10. How long does it take to receive a refund?
Approved refunds are typically processed within 10 business days. Your bank may require
additional time to reflect the refund.
11. Are shipping charges refundable?
No. Shipping charges are non-refundable.
12. What items are not eligible for return?
Used, worn, damaged, or non-compliant items are not eligible for return. Watches are
non-returnable.
13. How long does Personal Shopping take?
Personal Shopping orders are typically delivered within 15–18 working days from the date of
confirmed payment.
14. What happens if a sold-out product cannot be sourced?
If we are unable to source the requested product, a full refund will be issued.
15. Are the products the same as shown online?
Yes. We strive to ensure that product images accurately represent the items offered on our
website.