Frequently Asked Questions
FAQ's
Shopping Information
What services do you offer?
Kevlts offers local and international delivery, along with Personal Shopping for selected sold-out products featured on our website.
What is Personal Shopping?
Personal Shopping is available for products previously listed on the Kevlts website that are currently sold out. Our team will check availability and confirm pricing and delivery timelines before processing your order.
Can I request products that are not listed on the website?
No. Personal Shopping is only available for products that have been listed on the Kevlts website.
Are the products the same as shown online?
Yes. We strive to ensure that product images accurately represent the items offered on our website.
Delivery & Orders
How long does delivery take?
Delivery times vary depending on the selected service and destination. Estimated delivery timelines are displayed before order confirmation.
Do you ship internationally?
Yes. Kevlts offers delivery across selected GCC and international destinations.
Can I track my order?
Yes. Tracking information is shared once your order has been dispatched.
Can I modify or cancel my order?
Orders can only be modified or cancelled before confirmation. Once processing begins, changes may no longer be possible.
Payment Information
What payment methods are available?
What payment methods are available?
Personal Shopping
How long does Personal Shopping take?
Personal Shopping orders are typically delivered within 15–18 working days from the date of confirmed payment.
What happens if a sold-out product cannot be sourced?
If we are unable to source the requested product, a full refund will be issued.
Order Returns
Are returns accepted?
Yes. Eligible products may be returned according to our Returns & Refunds Policy.
What items are not eligible for return?
Used, worn, damaged, or non-compliant items are not eligible for return. Watches are non-returnable.
Are shipping charges refundable?
No. Shipping charges are non-refundable.
How long does it take to receive a refund?
Approved refunds are typically processed within 10 business days. Your bank may require additional time to reflect the refund.
Customer Support
How can I contact customer support?
You can contact our team via WhatsApp or email for product enquiries, order assistance, delivery updates, and general support.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.